UVM uses Numara Footprints to track client support tickets. When creating tickets from client submitted email, the application automatically fills out the contact information for the client, using their email to search against LDAP. This search fails if the address from the incoming ticket is in the format email@example.com (as opposed to firstname.lastname@example.org). This results [...]
Looking for the wedding website?Did you get an invite for my wedding in March, and are looking for more information? Head over to the wedding website.