Improving your support model

This is directed at a specific organization, but many of these lessons hold true for any group that has a client base to support. Dear Blackboard Support Your clients are suffering. As your annual conference comes to a close, your support model is feeling it’s age. Recent changes have been small, cosmetic, and even counterproductive. [...]

Basic Data Reporting with Blackboard

´╗┐The built in reporting tools available for Blackboard are somewhat limited. To answer specific reporting questions, you may need to run custom SQL queries against the database. What follows are a few rough examples of such queries. All of the below examples are intended to outline the interactions you might need to answer specific reporting [...]

Smart Views and Grade Center Problems in Blackboard 8.0.307.0

Some time ago, we received a report of an instructor having problems accessing the grade center within their course. The confirmed behavior resulted in several similar errors (often depending on the browser used) when attempting to load the grade center. These errors all began with the string “An unexpected error occurred while loading the Grade [...]

WebCT Orphaned Users

The application formerly known as WebCT CE (Campus Edition) 4.x sometimes leaves you with what the documentation sparingly refers to as “orphaned users”. This often occurs during the student import process, or while restoring course backups in a manner that restores students and their data (i.e. a “replace users” restore). Here’s how you might be [...]