Smart Views and Grade Center Problems in Blackboard 8.0.307.0

Some time ago, we received a report of an instructor having problems accessing the grade center within their course. The confirmed behavior resulted in several similar errors (often depending on the browser used) when attempting to load the grade center. These errors all began with the string “An unexpected error occurred while loading the Grade [...]

Fixing Numara Footprint’s addressbook search with a Greasemonkey Userscript

UVM uses Numara Footprints to track client support tickets. When creating tickets from client submitted email, the application automatically fills out the contact information for the client, using their email to search against LDAP. This search fails if the address from the incoming ticket is in the format uid@uvm.edu (as opposed to first.last@uvm.edu). This results [...]