Improving your support model

This is directed at a specific organization, but many of these lessons hold true for any group that has a client base to support. Dear Blackboard Support Your clients are suffering. As your annual conference comes to a close, your support model is feeling it’s age. Recent changes have been small, cosmetic, and even counterproductive. [...]

Why Blog

Once in a while Dave Winer hits one out of the park – this is one of those times: “ … the posts I’ve written here have served as a calling card, a way of keeping my name and ideas on people’s minds. … And that’s the role of a blog, it’s a way of [...]

Putting Twitter to good use

The other day I was sniffing around for a Portland (Maine) equivalent to the WCAX weather announcer that announces Vermont weather via Twitter. I didn’t find one. I did however find a post that seemed to echo some of the thoughts and confusion I’ve heard elsewhere regarding the utility of Twitter. This got me thinking [...]

Disability Etiquette

The United Spinal Association has a great pamphlet on Disability Etiquette. It’s light, conversational (plenty of comics with situational examples), and friendly in tone. This goes a long way in increasing awareness about a host of disabilities. It also is a very useful tool in combating the fear that stems from not knowing how to [...]

Preparation, presentation, and communication

Good presentation skills have nothing to do with slide shows or getting up in front of a room full of people. They are the same skills you use almost every day, when you communicate with others.